This is to remind all students, both current and potential, that as a college, we are not operating 24 hours every day. We have hundreds of students submitting assignments, registration forms, queries, sitting exams, receiving diplomas, certificates. Our dedicated administration team copes very well. However, for the odd candidate who expects to receive on-the-spot service or instant attendance, this is not always possible. In terms of registrations and payments, we aim to email all course materials and access details within a few hours, provided we receive payment notification during working hours. If we sometimes fall short, due to the odd hiccup caused by technical glitches, holidays or unexpected staff illnesses, we would expect that patience is observed.

We do appreciate that it can be unnerving not receiving materials and access to the lessons days after payment has been made. Thankfully, this has never been the case with us. All our materials and access are usually emailed within 24 hours, except on weekends, public holidays or for hiccups already mentioned.

We continue to support our hardworking Administration Department and Thank You to the majority who understands and accepts this.

Wendy@OTC